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Privacy Policy

1. Introduction

Ale La ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our mobile applications and website.

2. Information We Collect

2.1 Personal Information You Provide

• Name, email address, and phone number
• Address, location, and delivery preferences
• Payment information (processed securely through third-party providers)
• Account credentials and profile information
• Communication history and customer support inquiries

2.2 Information Collected Automatically

• Device information (type, OS, unique identifiers)
• Usage data and app interactions
• Location data (with your permission)
• IP address and browser information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

• Provide and improve our services
• Process transactions and send related confirmations
• Send service updates and promotional offers (with your consent)
• Respond to customer inquiries and support requests
• Prevent fraud and enhance security
• Comply with legal obligations
• Analyze usage patterns and improve user experience

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers and business partners (delivery, payment processing)
• Law enforcement when required by law
• Other users as necessary to provide our services (driver to customer)
• Affiliated companies within the Ale La ecosystem

5. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls. However, no transmission over the internet is completely secure. You are responsible for keeping your account credentials confidential.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and login information
• Understand how you use our platform
• Deliver personalized content
• Measure the effectiveness of marketing campaigns

You can control cookie settings in your browser. See our Cookies Policy for more details.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent for data processing

8. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children. If we become aware of such collection, we will delete the information and terminate the account.

9. Data Retention

We retain personal information only as long as necessary to provide our services or comply with legal obligations. You may request deletion at any time.

10. International Data Transfers

Your information may be processed in different locations. By using our platform, you consent to the transfer of your information outside your country of origin.

11. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or prominent notice on our platform.

12. Contact Us

For privacy concerns or to exercise your rights:

• Email: privacy@alela.store
• Website: alela.store